Frequently Asked Questions

Web hosting is a service that allows you to publish your website on the internet. Your files are stored on our secure servers that are online 24/7. When someone visits your domain, our servers deliver your website to their browser. ServerBD offers shared hosting, VPS, cloud hosting, and dedicated servers - choose based on your traffic and requirements.

Shared Hosting: Your website shares server resources with other websites. It's affordable and perfect for small to medium sites.

VPS (Virtual Private Server): You get a dedicated portion of a server with guaranteed resources, better performance, and more control. Ideal for growing businesses.

Dedicated Server: The entire server is yours alone - maximum performance and control for high-traffic sites.

Yes! We offer specialized WordPress hosting optimized for speed and security. All plans include free SSL, automatic backups, one-click WordPress installation, and our support team knows WordPress inside and out.

Uptime is the percentage of time your website is online and accessible. ServerBD guarantees 99.9% uptime on all hosting plans. This means your site should only be down for about 43 minutes per year. We maintain redundant systems and 24/7 monitoring to ensure your website stays online.

cPanel is your control panel - a user-friendly dashboard where you can manage everything: email accounts, databases, files, SSL certificates, and more. Log in with your credentials, and you'll find organized sections for every hosting function. Check our cPanel tutorial for step-by-step guidance.

Simply visit our domain search page, enter your desired domain name, check availability, and if it's available, add it to your cart. Complete the registration with your contact information and payment. Your domain will be active within minutes!

Yes! We offer domain transfer services. Get your authorization code (EPP code) from your current registrar, unlock your domain, and we'll handle the rest. Transfer usually takes 5-7 days. First year transfer pricing is competitive with registration pricing.

DNS records tell the internet where to find your website and email. Common types include A records, MX records, and CNAME records. You manage DNS from your domain control panel by updating nameservers or DNS records directly. Our DNS guide walks you through the process.

Domain prices vary by extension (.com, .net, .bd, etc.) and registrar. Check our domain pricing page for current rates. Most .com domains cost around $9-12/year. We often have promotional pricing on popular extensions, especially during special offers.

Business Email: Uses your own domain ([email protected]) - professional, secure, and backed by our support.

Free Email: Uses providers like Gmail - less professional, harder to backup, and limited customization.

We offer business email solutions including Google Workspace and Microsoft Office 365.

Yes! We're an official Google Workspace reseller in Bangladesh. Get Gmail, Drive, Meet, Docs, and more with your custom domain. Visit our Google Workspace page for pricing and setup.

We offer email migration tool to safely transfer your emails. Our support team can also handle migrations manually. We ensure no data loss and minimal downtime.

All our hosting plans include a free Let's Encrypt SSL certificate. It's installed automatically and renews itself. You can also purchase premium SSL certificates through our SSL services. Check our SSL guide for installation help.

All ServerBD plans include automatic daily backups stored securely. You can also create manual backups anytime through cPanel. For additional protection, use WordPress plugins or third-party backup services. See our backup guide for details.

Contact our support team immediately. We'll help you identify the vulnerability, clean malware, and restore from backup. Change all passwords, update plugins/themes, and enable security measures. Check our security guide for prevention tips.

Several factors affect speed: hosting plan, caching, image optimization, and code quality. Use our speed test tool to check your site. Upgrade to VPS/Cloud if needed, enable caching, optimize images, and minimize plugins. We can help - contact support!

We accept: Credit/Debit cards (Visa, Mastercard), Bank transfer, bKash, Nagad, and other mobile payment methods. All payments are processed securely with encryption.

Yes! We offer a 30-day money-back guarantee on all hosting plans. If you're not satisfied, we'll refund your payment, no questions asked. Domain registrations are non-refundable per ICANN regulations.

You'll receive renewal reminders 30 days before expiration. Log into your account and renew from your dashboard, or wait for the automatic renewal (if enabled). You can also set auto-renewal to ensure your services never expire.

Yes! Longer commitments (2-3 years) qualify for significant discounts. Check our current offers page for the best deals. We also run seasonal promotions like Black Friday specials.

Yes! Our team develops professional websites for businesses. We create custom websites, e-commerce stores, business portals, and more. Check our web development page for details and portfolio.

Absolutely! We specialize in e-commerce development with payment gateway integration, inventory management, and more. We also offer e-commerce hosting optimized for online stores.

We develop professional newspaper websites with content management, article publishing, and more. We also offer specialized news portal hosting.

Simply click "Sign Up" on our homepage, enter your email and password, and verify your email. You can then order services directly. No account is required to browse - create one when you're ready to purchase.

Our Bangladesh-based support team is available 24/7/365 via phone (+880-1722-221145), WhatsApp, email, live chat, and ticket system. We respond within minutes to urgent issues.

Visit our contact page to reach us via live chat, phone, WhatsApp, or ticket system. All customers also get support through their account dashboard.

Yes! Our Knowledge Base contains hundreds of tutorials covering cPanel, WordPress, domains, DNS, security, backups, and more. Most issues can be solved by checking our guides first.